Terms of service

Overview

Welcome to Rotaneo. Throughout these Terms of Service, “we,” “us,” and “our” refer to Rotaneo and HK XINSHENGTAI NETWORK TECHNOLOGY LIMITED.

Rotaneo operates this website and store, including all related content, features, tools, products, and services, to provide you with an online shopping experience. Our store is powered by Shopify, which helps us operate the Services.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when using our Services. By accessing, browsing, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Services.

Section 1 - Access and Account

By using our Services, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have given consent for any minor dependents using your device to access the Services.

To use certain parts of our Services, including making a purchase, you may be required to provide information such as your name, email address, billing details, payment information, and shipping address. You agree that all information you provide is accurate, current, and complete.

Section 2 - Products

We make reasonable efforts to display our products, product images, colors, descriptions, pricing, and availability as accurately as possible. However, actual product colors and appearance may vary depending on your device, screen settings, lighting, and other display conditions.

All product descriptions, pricing, discounts, promotions, and availability are subject to change at any time without notice. We reserve the right to discontinue any product or limit quantities at our sole discretion.

Section 3 - Orders

Placing an order through our Services constitutes an offer to purchase. We reserve the right to accept, reject, cancel, or limit any order at our discretion.

An order is not considered accepted until payment has been received and processed and we confirm acceptance of the order. Please review your order carefully before submitting it, as cancellation requests may not be possible once the order has been accepted or processed.

Returns and refunds are governed by our Return & Refund Policy. We do not accept exchanges.

Section 4 - Pricing and Billing

All prices, discounts, and promotions are subject to change without notice. The price charged will be the price displayed at the time your order is placed and confirmed in your order confirmation email.

Unless otherwise stated, prices do not include applicable taxes, shipping fees, customs duties, import charges, or other fees that may apply to your order.

Section 5 - Shipping and Delivery

We currently ship to the United States only. Shipping and delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on product availability, shipping destination, carrier operations, weather, holidays, customs, or other circumstances beyond our control.

Please refer to our Shipping Policy for more details.

Section 6 - Intellectual Property

All content and materials available through our Services, including text, images, graphics, videos, audio, trademarks, logos, product names, design elements, and overall site layout, are owned by Rotaneo, HK XINSHENGTAI NETWORK TECHNOLOGY LIMITED, our affiliates, licensors, or content providers and are protected by applicable intellectual property laws.

You may use the Services only for personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, publish, display, sell, license, or exploit any part of the Services without our prior written permission.

Section 7 - Third-Party Links and Services

Our Services may contain links to third-party websites, content, applications, payment services, shipping services, or other external resources. We are not responsible for examining or evaluating their content, accuracy, privacy practices, security, or policies.

Section 8 - Relationship with Shopify

Our store is powered by Shopify, but all sales and transactions are between you and Rotaneo.

By using our Services, you acknowledge that Shopify is not responsible for any aspect of your purchases from Rotaneo, including product issues, delivery issues, customer service matters, refunds, returns, or any related claims.

Section 9 - Privacy

Any personal information collected through our Services is handled in accordance with our Privacy Policy and, where applicable, Shopify's privacy practices.

Section 10 - Feedback, Reviews, and User Content

If you submit suggestions, reviews, comments, photos, ideas, or other content, you grant us a worldwide, perpetual, royalty-free, transferable, and sublicensable license to use, reproduce, modify, publish, distribute, display, and otherwise use that feedback for any lawful purpose, including marketing and commercial purposes.

Section 11 - Errors, Inaccuracies, and Omissions

Occasionally, our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other information.

We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate, including after an order has been submitted.

Section 12 - Prohibited Uses

You may use the Services only for lawful purposes. You may not use the Services to:

  • Violate any applicable law, regulation, or ordinance;
  • Infringe or violate intellectual property rights or other rights of any person or entity;
  • Submit false, inaccurate, or misleading information;
  • Upload or transmit viruses, malware, spam, or harmful code;
  • Bypass, disable, or interfere with security features, access controls, or usage limitations;
  • Engage in conduct that could harm Rotaneo, Shopify, our customers, or other users.

Section 13 - Disclaimer of Warranties

The Services and all products offered through them are provided on an “as is” and “as available” basis, except where expressly stated otherwise.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title, non-infringement, and availability.

Section 14 - Limitation of Liability

To the fullest extent permitted by law, Rotaneo, HK XINSHENGTAI NETWORK TECHNOLOGY LIMITED, our affiliates, officers, employees, agents, contractors, service providers, licensors, and Shopify and its affiliates shall not be liable for any indirect, incidental, punitive, special, consequential, or exemplary damages arising from your use of the Services or any products purchased through them.

Section 15 - Governing Law

These Terms and any separate agreements through which we provide Services shall be governed by and construed in accordance with the laws of Hong Kong, unless otherwise required by applicable law.

Section 16 - Changes to These Terms

We may update or revise these Terms at any time by posting the updated version on this page. Your continued use of the Services after any changes are posted constitutes your acceptance of those changes.

Section 17 - Contact Information

Questions about these Terms of Service should be sent to us at support@rotaneo.com.

Business Information: HK XINSHENGTAI NETWORK TECHNOLOGY LIMITED, Room D07, 8/F, Phase 2, Kai Tak Factory Building, No. 99 King Fuk Street, San Po Kong, Hong Kong
Business Hours: Monday–Friday, 9:00 AM to 5:00 PM Hong Kong Time (HKT, UTC+8)